Enhance professional business image for yourself and your company!
- Do you know that the first impression is very important in business. Be able to create a good impression to people in the first meet, what is the point to note in costume, language and attitude?
- Do you know the basic skills in conducting work, communicating and meeting with clients?
In order to create trust with superiors, colleagues and customers, while enhancing the company's image as one company representative, equip business style.
OVERALL
- Duration:
- Language:
- Training venue:
- Training method:
2 days
Vietnamese
At client's company as required
Active learning through excercises, case study, role play and group discussion etc.
OBJECTIVES
- Practicing business manners to make a strong impression on customers and gain their trust.
- Grasping basic knowledge concerning attitude, manner and working style of a professional employee.
TARGET
- New staff or 1-2 year experienced staff.
CONTENT
Part 1: Costume
The importance of the first impression
- Noticeable points of costume
- Evoking a feeling of tidiness
- How is a well dressed staff in office?
Part 2: Basic manners
Greeting – Attitude – Language
- Greeting and language for making a good impression
- Smiley face and good eye-contact
- How is a good attitude?
Part 3: Business manners at work
Basic regulations when executing business
- Calling and answering phone
- Leaving message and taking memo
- What is Hou-ren-sou? (Report – Contact – Discuss)
- Managing working desk
- Attending a meeting
Part 4: Attending a meeting
Attitude outside the company
- Exchanging business cards
- Greeting customers at the office
- Making appointment with customers
Part 5: Document and email writing
- Internal document/ External document
- Rules of writing an email
Part 6: Conclusion and Action plan
COURSE EVALUATION
Until April 2017
251Participants have joined this course.
14Companies have used our service for this course.
100%Participants evaluate the course is "Useful" (In which, "Very useful" is 77%)
99%Participants evaluate the consultant is "Good" (In which, "Very good" is 47%)
Participants' feedback
"This course helps me to communicate with customers and my supervisor better and more efficiently and avoid manner mistakes"
(A participant of In-house course, 2017)
"I've known how to be professional and make a strong impression to customers as well
(A participant of In-house course, 2017)
REFERENCES
"Business Manner" pamphlet
For the sample of training material please send your request to us here.
SUGGESTED COURSES
Participants should take these suggested courses below after taking "Business Manner" course.