Problem Solving Skill

PROBLEMS ARISING IS NOT THE WORST...but

…not solving problem thoroughtly and let it reoccur would lead to the worst.

  1. Do you realize “problem” in your work? The biggest problem would be you don’t know what the “problem” is
  2. →We enhance your staffs’ awareness of “problem” and help them obtain kaizen (continuous improvement) mindset.
  3. Are you finding causes for “problem” by “intuition” and “experience”?   
  4. →We provide participants with effective tools to analyze and find root cause. 
  1. Do departments spend a lot of time on arguing the solutions, but finally you can’t agree on the most efficient one?
  2. →We guide participants methods to evaluate and select solutions based on appropriate and comprehensive criteria.
  3. Do problems reoccur after you have solved it?
  4. → We instruct participants to solve problems with a logical process, so that the same problems don’t arise again.

OVERALL

  • Duration:
  • Language:
  • Training venue:
  • Training method:
2 days 
Vietnamese
At client's company as required
Active learning through excercises, case study, role play and group discussion etc.

OBJECTIVES

  • Enhance awareness of problem and kaizen (continuous improvement) mindset.
  • Understand logical thinking process, and acquire necessary tools to solve problem.
  • Clarify root cause by logical analysis and find solution to prevent problem reoccurring.

TARGET

  • Staff, Leaders, Managers or candidates for the above position

CONTENT

Part 1： What is problem?
  • Definition of problem
  • Importance of problem solving
Part 2：Process of problem solving
  • Step 1: Identify the problem ~ PQCDSMEL
    (P: Productivity, Q: Quality, C: Cost, D: Delivery, S: Safety, M: Morale, E: Environment, L: Legal)
  • Step 2: Breakdown the problem ~ Pareto, 4W
  • Step 3: Set a target ~ SMART
  • Step 4: Analyze the root causes ~ 5Why, Fish-bone diagram, Why Tree – MECE, 3Gem, etc.
  • Step 5: Develop countermeasure ~ How Tree
  • Step 6: Implement countermeasures ~ Gantt chart, 5W1H
  • Step 7: Evaluate results and process
  • Step 8: Standardize
Part 3：Summarizing and setting action plan in the next month  


COURSE EVALUATION

Until November 2019
107Participants have joined this course.
27Companies have used our service for this course.
100％Participants evaluate the course is "Useful" (In which, "Very useful" is 34%)
100％Participants evaluate the consultant "Good" ("Very good" is 34%)

Participants' feedback

REFERENCES

「Problem Solving」pamphlet

For the sample of training material please send your request to us here.

SUGGESTED COURSES

Participants should take these suggested courses below after taking "Basic Management Skills" course.

1-DAY FOLLOW UP PROGRAM

To enhance participants’ practical skills, it's recommended that companies not only conduct training program, but also hold follow-up program to continuously support participants' implementation after the training.

Duration: 1 day (1 month after training)

Objectives:
  • Participants review and deepen the knowledge and skills
  • Participants learn how to put knowledge into actual practice at their workplace
  • Participants notice their weaknesses and learn how to improve them

    ※ For more details, click here. 

    COACHING PROGRAM FOR PROBLEM SOLVING SKILLS

    The 3 follow-up days shall ensure that participants are capable in using their new skills and confidently applying such skills to solve actual issues at their workplace.

     

    Duration: 4 months (5 days for training and coaching)

    Objectives:

    • To be able to understand the basics of problem solving and proceed with problem solving in practice 
      Step 1: Training on Problem Solving Skills (2 days)

       ↓（1 month later）
      Step 2: 1st Follow-up (1 day)
      • Each group reports their implementation for last month 
      • Trainer gives feedback and advice for improvement  
      • Groups make plan for the next month 

      ↓（1 month later)

      Step 3: 2nd Follow-up (1 day)
      • Similar to Step 2 
      ↓（1 month later）

       Step 4: 3rd Follow-up (1 day)
      • Groups give presentation of project report

      ※ In addition, we can customize the program based on client's issues, request, and expectation.