Staff Development Through Job instruction and Coaching

Prepare skills, methods and techniques for effective staff training

Do you clearly understand benefits and the importance of staff training and development in your career path as a manager?

  1. Have you already prepared yourself with necessary skills for staff training and development?
  2. Have you thoroughly obtained the most effective methods and process of job instruction and coaching for staff?

This “Staff development through Job Instruction and Coaching" course will help you to develop your staff’s ability, and together achieve the work target.

OVERALL

  • Duration:
  • Language:
  • Training venue:
  • Training method:
2 days
Vietnamese
At client’s company as required
Active learning through excercises, case study, role play and group discussion etc.

OBJECTIVES

  • Understanding the importance of staff training and development
  • Obtain necessary skills and carry out effective process of job instruction and coaching based on situations.

TARGET

  • Team Leaders, Supervisors, Managers etc.

CONTENT

Part 1: Overview of Job instruction and Coaching
  • What is Job instruction? What is Coaching?
  • Why do we need Job instruction & Coaching?
  • What is success in Job instruction & Coaching?
Part 2: Foundational skills for effective Job instruction and Coaching
2.1. Communication process: Listening – Reflecting – Questioning – Giving feedback
  • Listening skill
  • Reflecting skill
  • Questioning skill
  • Giving feedback skill
2.2. Thinking way: Listening - No confuting - Encouraging – Supporting – Priding – Inspiring

 

Part 3: Process of Job instruction and Coaching
3.1 Stage 1: Making training plan
  • Training need analysis
  • Job breakdown
3.2 Stage 2: implementation on the job training in 2 methods
3.2.1 Job instruction: 4 steps
  • Step 1: Preparation
  • Step 2: Explanation, make examples.
  • Step 3: Asking for doing trial
  • Step 4: Checking

3.2.2 Coaching

A. Coaching 6 golden rules

B. Coaching process: GROW

  • Goal: Define a destination
  • Reality: Define current situation
  • Options: Define possible options for reaching the goal
  • Will: Actions to achieve the goal

3.3 Stage 3: Evaluation

Part 4: Action Plan

COURSE EVALUATION

Until April 2017
54Participants have joined this course.
12Companies have used our service for this course.
100%Participants evaluate the course is "Useful"  (In which, "Very useful" is 67%).
100%Participants evaluate the consultant is "Good" (In which, "Very good" is 31%).

Participants' feedback

” I did understand 2 methods for staff development.”

(A participant from 2017 Public course)

" I can understand the overall, purpose and importance of staff development. Besides, I get the skill of training staffs and will apply it at my company."

(A participant from 2017 course)

REFERENCES

"Staff development through Job instruction and Coaching" pamphlet 

For the sample of training material please send your request to us here.

1-DAY FOLLOW UP PROGRAM

To enhance participants’ practical skills, it's recommended that companies not only conduct training program, but also hold follow-up program to continuously support participants' implementation after the training.

Duration: 1 day (1 month after training)

Objectives:
  • Participants review and deepen the knowledge and skills
  • Participants learn how to put knowledge into actual practice at their workplace
  • Participants notice their weaknesses and learn how to improve them

    ※ For more details, click here. 

    COACHING PROGRAM FOR STAFF TRAINING SKILLS

    The 3 follow-up days shall ensure that participants are capable in using their new skills and confidently applying such skills to solve actual issues at their workplace.

     

    Duration: 4 months (5 days for training and coaching)

    Objectives:

    • Deepen necessary knowledge for staff training and be able to conduct the staff training process systematically
    • Have opportunity to utilize the knowledge related instruction and coaching learned in the training 
      Step 1: Training on Job-Instruction and Coaching (2 days)

       ↓（1 month later）
      Step 2: 1st Follow-up (1 day)
      • Participants present their current situation of staff training 
      • Participants propose their training policies, training goals and plan to develop their staf 
      • Trainer gives feedback and advice for improvement 

      ↓（1 month later)

      Step 3: 2nd Follow-up (1 day)
      • Participants report the implementation result of making/revising the training manual and the improvement of their training method 
      • Trainer gives feedback and advice for improvement
      ↓（1 month later）

       Step 4: 3rd Follow-up (1 day)
      • Participants report the training results and future plan
      • Trainer gives feedback and advice for improvement

      ※ In addition, we can customize the program based on client's issues, request, and expectation.